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FAQs

Pupnaps beds

  • How does the Pupnaps bed work?

    Our beds provide a safe space for your pup to relax in, with the raised rim, ultra soft padding and covers it allows them to mimic being hugged by their mother.

  • What makes the Pupnaps beds better than any other beds?

    We use only the highest quality materials and take pride in the production of our beds. Extra filling, removable and washable covers and high quality zippers are all features you will find on our products

  • Are the beds machine washable?

    The covers of all of our beds are removable and machine washable. We do not recommend washing the inner inserts, if necessary hand wash only.

  • What size bed I should get?

    Please refer to the size guide. If you still aren’t sure then email us and our team will happily help you make a decision.

  • What materials are the Pupnaps beds made of?

    We use a range of fabrics and materials for all of our beds, these include taffeta, bamboo, oxford, nylon and microfibres. These beds are not fire resistant. 

  • Is the Pupnaps bed available in stores?

    Pupnaps are only available on our online store. We prefer to sell directly to our customers to keep the prices as low as we can

  • What if my dog doesn’t like it?

    Although we are very confident they will, we do offer a 14 day free return policy.

Custom Products/Lifestyle Essentials

  • How long is the processing and delivery time?

    Each custom product takes 3-5 days to create from scratch. To reduce the time it takes to get the product to you, our custom products are developed, finished and customised before being sent directly from our overseas warehouse. This significantly reduces the wait times for customers. Due to the customisation the average delivery time ranges roughly 14-21 business days. 

  • What is the return policy?

    Due to their personalised nature, custom products are unable to be returned unless there is a clear fault or error in the product. Non-custom lifestyle essential products fall under our 14 day free return policy.

  • What size should I get?

    Please refer to our interactive size guides on each product page. If you are still unsure please email our friendly support team and they will help you make an informed decision.

  • Where are they made?

    Our custom products are created and sent from our warehouses in China and the USA

Shipping

  • How much does shipping cost and how long does it take?

    Shipping is completely free on orders over £100 within the UK! A small flat rate is applicable on orders under £100. Delivery depends on your location but we ask to allow 2-8 days.

  • How does the 14-day free returns and exchanges work?

    On the off chance your pup doesn’t like it or you would like to exchange the bed, please email our support team and they will be able to provide you with a return shipping label and all the instructions you need.

  • Can I cancel or change my order?

    Dont Stress, these things happen. Please email us immediately with the subject like CHANGE or CANCEL and we will do our best to action your request. If it has already been processed and dispatched by our fulfilment partner then you will need to go through our normal returns process. As we do our best to get your orders out to you as soon as possible, occasionally an order will be processed before our team can action your request. We cannot guarantee a change of order after the order is placed so please select carefully. 

 

  • What if I put the wrong shipping address?

    If the order has not been shipped yet email in with “URGENT order edit” in the subject title. The team will make any amendments, if it has been shipped they will work with you and the courier to have it redirected where possible

  • How do I exchange or return my bed?

    Email us at support@pupnaps.co.uk and we will organise a return shipping label for you

  • My package went missing. What should I do?

    Email us at support@pupnaps.co.uk and we will look into it for you

  • What is Presale?

    If the item has a specified “sent” date beside it in brackets this means the item is a presale purchase and you will receive that item in 2-8 business days from this “sent” date.

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